The RACI Workshop is designed to clarify roles and responsibilities across your organization’s project workflow. The RACI model (Responsible, Accountable, Consulted, Informed) offers a structured method to assign and communicate Employees’ duties, ensuring operational alignment and improving overall execution.
Responsibility Assignment Matrix (RACI) Workshop
Program Management of Security and Systems Projects
Purpose of the Workshop
The Goal of the RACI Workshop is to define and document the specific involvement of internal and external stakeholders in each task of your project lifecycle—from lead generation through project closeout and service. This eliminates confusion, reduces duplication of effort, and improves accountability.
Key Benefits
- Role Clarity: Defines what each role is expected to do.
- Accountability: Ensures each task has a single owner accountable for outcomes.
- Efficiency: Streamlines communication and decision-making processes.
- Consistency: Standardizes the assignment of responsibilities across the company.
- Collaboration: Promotes teamwork and reduces role overlapping or gaps.
The RACI Process
The RACI process starts by defining all the company’s job titles. These should be listed on the top axis of the chart. The list should include ALL the company’s titles (internal stakeholders), including the Client, subcontractor, and External stakeholders.
The Second Step is to list all the tasks needed around a project flow cycle from receiving a sales lead to the service phase.
The Third Step is to correlate roles and activities by adding the assignment type (i.e.: Responsible, Accountable, Consulted, or Informed)
The Fourth Step is to communicate the RACI matrix Task assignments to all employees
The Next organizational Steps are to use the tasks list for each position in the company to define employees’ job descriptions and implement individuals’ business plans.
Program Team
The RACI Chart development should be approached as a project with a defined project team and defined roles. The following is the Program Team with roles and responsibilities:
Executive Sponsor
The Executive Sponsor is responsible for:
- Provide high-level visible leadership
- Define Vision and scope change
- Obtain the required resources
- Identify and remove political and other barriers
- Ensure total company results are achieved
- Support the Company Champion and the project Team
Program Champion
The Program Champion is responsible for:
- Manage the development of the RACI Chart
- Lead the Program meetings and Action Items
- Ensure the department champions are participating and contributing
- Resolve any conflicts between departments
- Manage the roll-out of the Task Lists to all employees
- Ensure anticipated company results are achieved
Department Champions
The Department Champion is responsible for:
- Act as a representative of the department in the process
- Participate in all meetings and manage the follow-up action items
- Get buy-in from the department team
- Ensure Department results are achieved
Quality Control and Review Role
Responsible for:
- Document all changes on the Chart
- Capture minutes of the meetings and follow-up action plan
- Update the Chart and distribute to the team members
- Maintain the Master Chart
Deliverables
- A comprehensive RACI Matrix covering the full project workflow.
- Individual Tasks list for every Employee
- Identified gaps, redundancies, or unclear responsibilities in current processes.
- Recommendations for role alignment and task delegation improvements.
Outcome
The RACI Workshop will serve as a foundation for more efficient operations, better project delivery, and stronger internal coordination. It aligns people with processes, ensuring everyone knows their part in driving success